Refund & Cancellation Policy

Each participating school sets up its own supply program, including its ordering deadline, its cancellation deadline, how supplies are distributed and how a problem should be reported. Where a program provides that information, it is shown with that school's supply box and it governs. Questions that are specific to one school are best directed to that school's program administrator.

In these programs a family orders and pays All Supplies Box for the child's supply box.

• An order may be cancelled up to the cancellation deadline set by the applicable school program, subject to a 25% non-refundable restocking and processing fee. Where a cancellation is accepted, 75% of the cancelled amount is refunded.
• If the school's program does not set a cancellation deadline, an order may be cancelled until Delivery, subject to the same 25% non-refundable restocking and processing fee.
• An order stops being cancellable at the earlier of the program's cancellation deadline or Delivery. After that point, cancellation is no longer available.
• Refunds are returned to the original payment method.

To ask about a cancellation, follow the instructions in your school's program or contact your school's program administrator. There is no self-service cancellation on this website.

In these programs the school administers the required supply program and the required box and course charges are covered through the school's program, so All Supplies Box does not charge the family for them.

• Questions about a payment, credit, cancellation or adjustment involving money collected by the school follow the school's program. Contact your school's program administrator.
• All Supplies Box does not refund a family for money it did not collect from that family.
• Optional extras a family chooses and pays us for are handled under the rules for family-paid orders above.

Optional items a family chooses to add are paid by the family in every program, including programs where the school covers the required supplies. They are shown separately from the required supplies before an order is placed.

Delivery occurs when All Supplies Box delivers the supplies to the participating school, or to another delivery location the school's program designates. It does not mean the later date on which the school hands the supplies to an individual student or family.

Once Delivery has occurred, an order cannot be cancelled, and correctly fulfilled supplies cannot be returned or exchanged. The sale is final. Supplies are prepared and labelled for a specific student against a specific school program, which is why they cannot be restocked after they reach the school.

A fulfillment problem is not an ordinary return and is not covered by the final-sale rule above. Because supplies are delivered through the school, the school needs to be involved in reporting and checking the issue: follow the reporting instructions in your school's program, or contact your school's program administrator.

The school and All Supplies Box can then check the issue against the program requirements, the delivery information, the applicable student, grade and course details and our fulfillment records. Where a problem is confirmed to have come from our fulfillment, we may replace the item, correct the order or provide another appropriate remedy. See our Delivery & Fulfillment Policy.

Questions can be sent to info@allsuppliesbox.com. See also our Terms of Service.